End-of-shift, not end-of-week, lost-property triage.
Coats, vapes, prescription glasses, kids' jackets. Cinema cleaning crews surface dozens of items per night and the duty manager has to match them against next-day phone calls. Reclaim closes the loop in minutes.
The mess Reclaim was built to clean up.
Cleaners drop items in a bin with no record.
No screen, no showtime, no seat row. Reclaim asks for the bare minimum at log time.
Customers call the box office during peak.
Nobody can stop selling tickets to search a bin. A self-service report form handles it 24/7.
Returning items by post is handwritten chaos.
Shippo + carrier integration prints a label and bills the customer in one step.
No way to prove an item was returned.
Audit log captures the staff member, time and tracking number for every reunion.
Your workflow, in three moves.
- 01Cleaners log items by screen + showtime
Tap-to-log from a phone. Includes seat row when known.
- 02AI matches incoming reports to recent showtimes
If the customer says 'screen 4, last night around 10pm', we narrow to those finds first.
- 03Pay-as-you-go shipping or pickup window
Customer chooses pickup or shipping; staff print the label, done.
Filter by screen and showtime. Match against reports filed since doors closed.
One toolkit. Sized to you.
- Unified inboxEmail, WhatsApp, Instagram DM, web form.
- AI matchingConfidence-ranked suggestions, with reasons.
- Carrier returnsShippo, UPS, FedEx, DHL, Royal Mail.
- Embed widgetOne line of HTML on any page or QR.
- Audit logEvery action signed and timestamped.
- Branded portalCustomer-facing pages in your colors.
"We close the lost-property inbox at end of shift now."