Stop running a second-hand water-bottle museum.
Members leave AirPods, headphones, hoodies and water bottles every single class. Reclaim turns the front-desk drawer into a workflow, with self-service claims so the duty manager isn't the bottleneck.
The mess Reclaim was built to clean up.
Members WhatsApp at 9pm, nobody sees it until 10am.
Out-of-hours messages stack up. Reclaim threads them straight into the case queue, ranked by likely match.
Front-desk staff dig through a bin between classes.
Every shift starts with a treasure hunt. Reclaim's mobile capture turns a found item into a case in 15 seconds.
No proof a member ever picked up their item.
When something walks, you have no audit trail. Reclaim signs and timestamps every action.
Every site uses a different process; HQ has no view.
Multi-venue routing gives chains a single inbox with site-level analytics out of the box.
Your workflow, in three moves.
- 01Member reports the loss themselves
QR code at reception or a link on your booking confirmation. They describe the item once; we file the case.
- 02Staff log finds in 15 seconds
Snap a photo on the iPad at reception. AI suggests likely matches against open reports.
- 03Member confirms & schedules pickup
We message them when there's a match, they pick a time slot or pay for shipping.
Open finds, member matches and SLA at a glance, between classes.
One toolkit. Sized to you.
- Unified inboxEmail, WhatsApp, Instagram DM, web form.
- AI matchingConfidence-ranked suggestions, with reasons.
- Carrier returnsShippo, UPS, FedEx, DHL, Royal Mail.
- Embed widgetOne line of HTML on any page or QR.
- Audit logEvery action signed and timestamped.
- Branded portalCustomer-facing pages in your colors.
"One workflow per chain. One inbox per site. Nobody re-typing into a spreadsheet."