Guest leaves a phone charger. They get an email before they land.
Reclaim plugs into housekeeping and the front desk so found items are logged the moment a room is turned, then matched proactively to the most recent guest in that room.
The mess Reclaim was built to clean up.
Housekeeping radios the front desk; nothing is written down.
Tap-to-log from a phone captures item, room and timestamp without paperwork.
Guests email weeks later, expecting someone to remember.
Reclaim links every find to the most recent guest in the room automatically.
International returns are clumsy and pricey.
DHL, FedEx and UPS rates at checkout. Guest pays, you print, item ships.
Concierge has no record of a return.
Branded outbound emails and a customer-facing tracking link close the loop.
Your workflow, in three moves.
- 01Housekeeping logs from the room
Photo + room number. Reclaim suggests the most recent guest as a likely owner.
- 02Front desk approves outbound message
Branded email or WhatsApp asking the guest to confirm before we ship.
- 03Paid return or scheduled pickup
Guest pays for shipping at checkout or books a concierge pickup window.
Reclaim suggests the most recent occupant, you confirm before the email goes out.
One toolkit. Sized to you.
- Unified inboxEmail, WhatsApp, Instagram DM, web form.
- AI matchingConfidence-ranked suggestions, with reasons.
- Carrier returnsShippo, UPS, FedEx, DHL, Royal Mail.
- Embed widgetOne line of HTML on any page or QR.
- Audit logEvery action signed and timestamped.
- Branded portalCustomer-facing pages in your colors.
"From radio chatter to a tracked return in three taps."